F.A.Q.

You may use our online booking tool 24/7 at www.airportgreetme.com and click on the “Book Now” link at the top of the page.Alternately, you may email us at info@airportgreetme.com with your flight information.

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Yes. The rate quote you are given at the time of booking is inclusive of all taxes and/or VAT.

Gratuity is not included in your service fee, and while humbly appreciated, it is never required.

How will I find my greeter for an arrival meet?
A: For most arrival meets, your greeter will be waiting for you at the gate when your aircraft arrives.Unless otherwise noted, passengers arriving on international flights into the United States will be met outside the customs hall with a name sign.

He/she may be holding a name sign with your preferred name displayed.

Some airport terminals restrict the use of name signs held at the arrival gate. In most cases, our greeter will send you an 2
SMS message with a description of him/herself and where he/she will be waiting once you deplane. Please turn on your
mobile device and make yourself visible so our greeter can determine who you are when you exit the jet-way. A passenger
mobile number is required for all arrival meets.

Gratuity is not included in your service fee, and while humbly appreciated, it is never required.

Our greeters are highly experienced airport service agents, but are not trained security officers. While
we will make every attempt to elude the paparazzi, we can make no guarantees their presence can be avoided.
Unfortunately paparazzi have the right to enter the common areas of the airport terminals and oftentimes, even
airport police cannot deter them.

Generally speaking, in the United States, golf carts are on a first-come, first-serve basis and cannot be
pre-reserved for any fee. In addition, golf carts are not always available at every terminal.
Outside of the United States, golf carts may be included in the cost of your service or may be prearranged for an additional fee. Please inquire at the time of booking if a golf cart is needed.

If you require a wheelchair, please contact your carrier and ask to have a wheelchair added to your
passenger record (PNR).

Rates can vary depending on airport, region, and level of service. We service over 35 airports
around the world offering a wide variety of VIP Airport Concierge service levels. Prices are available upon request.

Rates can vary depending on airport, region, and level of service. We service over 35 airports
around the world offering a wide variety of VIP Airport Concierge service levels. Prices are available upon request.

Your greeter will call you or your private driver in advance to coordinate the meeting location. In most
cases, you will be met curbside, right when you are dropped off in front of the terminal.

We will supply you with the mobile number of your greeter or their duty manager in advance of your
service date. If you cannot locate your greeter, please use the number supplied to try to locate them. If you are
unsuccessful, please call and email our head office

You may already be entitled to complimentary airline lounge access offered through your carrier,
based on your class of ticket. Please check with your travel agent or airline to see if you are eligible.

Yes! At select airport locations, we offer an exclusive V.I.P. experience that may include a
completely private VIP terminal, a personal driver to transfer you to/from the terminal and aircraft, private VIP
lounge suite, and even have your bags delivered to you while you are waiting.